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Orders from guest customers do not show phone numbers

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#1 xiphorix

xiphorix

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Geschrieben: 06 January 2025 - 01:16

Hi guys. Recently, there were two orders, which were placed by guest customers, but I found that there was no phone number in the address, and the logistics company generally needs to provide the customer's phone number.I can only communicate with the customer by email and ask them to provide a phone number. I set the phone number to be required in the address option set by the customer, and I don't know where I need to set it up, so that the guest customer must fill in the phone number? Use the latest version of 6.0.0. Thank you


#2 stefanmueller

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Geschrieben: 06 January 2025 - 10:58

Often, it is not a great idea to require phone numbers if you do not really need them,

 

you can set it up like this:
 

Angehängte Datei  phonenumber.jpg   167.23K   0 Anzahl Downloads


Stefan


#3 xiphorix

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Geschrieben: 06 January 2025 - 14:55

Thank you very much for your answer, but I did the same, but the address of the guest customer does not show the phone number



#4 stefanmueller

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Geschrieben: 07 January 2025 - 15:44

But during the checkout process, he can enter his phone number?


Stefan


#5 xiphorix

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Geschrieben: 08 January 2025 - 02:20

Now I'm trying to place an order as a guest, and I have to enter a phone number to set it, and the guest customer address in the background can see the phone number. Thanks, it may be from version 5.1 to version 6.0, I need to reset the customer phone number required again.