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error after upgrade 5.0.0 to 5.0.2 (urgent help requested)

Eröffnet von mrrcomp , Jan 20 2023 11:47

upgrade

Best Answer Wolfgang Schmerge , 23 January 2023 - 09:20

Hello,

as already written several times, mixing of different versions is not possible.

You could import the product data if you still have an export from the 5.0 version.

Kind regards

Wolfgang

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#1 mrrcomp

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Geschrieben: 20 January 2023 - 11:47

i followed the instructions for the upgrade from 5.0.0 to 50.0.2

i downloaded Smartstore.Community.5.0.2.win-x86 and unzipped it on my local machine

i stopped the current website v.0.0 and its app pool

deleted all but app_data and www folder

via ftp uploaded all files folder except app_data nd www from the version 5.0.2

started the website and the app pool

get the attched file error

the host company says its from the code??

Any suggestions???

I have been back and forthe with them for 2 days on trying to get an upgrade to work

tried lean install and then copy just the app_data , wwwroot folders and restore from v5.0.0 db nothing works

regards

meir

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#2 Wolfgang Schmerge

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Geschrieben: 20 January 2023 - 12:11

Hello,

all files of the 5.0.2 version must be copied over and existing files must be overwritten.

Kind regards

Wolfgang

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#3 mrrcomp

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Geschrieben: 20 January 2023 - 12:37

thanks

I uploaded the last 2 folders app_data and wwwroot

still same error ??

my mistake seems although ftp filezilla set to overwrite its not doing it

meir

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#4 Wolfgang Schmerge

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Geschrieben: 20 January 2023 - 12:47

Hello,

that's why it says in the instructions that you should stop the AppPool before.

Best regards

Wolfgang

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#5 mrrcomp

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Geschrieben: 20 January 2023 - 12:49

Thanks

sorry for driving you crazy

I think its now uploading ok

meir

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#6 mrrcomp

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Geschrieben: 20 January 2023 - 12:58

well still all uploaded without problems still getting internal server error ???

meir

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#7 Wolfgang Schmerge

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Geschrieben: 20 January 2023 - 13:40

Hello,

was the procedure really as described below?

1. in a 5.0 store working without problems, all files / directories were deleted except the directories AppData and wwwroot.

2. the current 5.0.2 version was downloaded from the following link, unpacked and all files / directories were copied into the store installation directory. During the file transfer all files were really overwritten and there were no problems e.g. with Filezilla.
https://smartstore.com/en/download-2

Should there still be problems, try a 5.0.2 reinstallation.

Kind regards

Wolfgang

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#8 mrrcomp

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Geschrieben: 20 January 2023 - 13:45

the host support said i should download the 86 package??

you say "store installation directory" thats the same directory that the app_data and wwwroot are in?

meir

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#9 mrrcomp

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Geschrieben: 20 January 2023 - 14:03

followed your instructions..

did the Unzip of the linked file (x64) via thewebhotcontrol panel .. I now get

HTTP Error 500.32 - Failed to load .NET Core host

I am goin in circles with this.. Every attempt i do either gets me the load error or the internal server error sometimes out of process error

is it possible there is a bug when upgrading a multistore?????

meir

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#10 mrrcomp

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Geschrieben: 20 January 2023 - 14:09

how can i do a reinstallation of 5.0.2 and keep the data from from my old store (its a multistore install)

regards

meir

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#11 Wolfgang Schmerge

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Geschrieben: 20 January 2023 - 14:55

Hello,

did you not do any store backups before the updates?

You should also know if you need the x64 or x86 version for your hosting.

I guess everything has been mixed up in the meantime.

What happens if you do a completely new 5.02 installation?

The error 500.32 indicates that either the wrong core version was installed or the AppPool is not set to 64-bit.

However, you already had a 5 store installed. Then the error message should not occur.

Kind regards

Wolfgang

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#12 mrrcomp

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Geschrieben: 21 January 2023 - 17:19

my situation is now that i have a clean 5.0.2 working store. How can i take the data ,images etc from the backup zip of the working 5.0.0 site and import them to the 5.0.2 site?

regards

meir

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#13 Wolfgang Schmerge

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Geschrieben: 23 January 2023 - 09:20 Best Answer

Hello,

as already written several times, mixing of different versions is not possible.

You could import the product data if you still have an export from the 5.0 version.

Kind regards

Wolfgang

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#14 mrrcomp

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Geschrieben: 23 January 2023 - 09:24

Thanks

I managed to copy the app_data and wwwroot from the old backup to store5.0.2 and then i reuploaded the app_data and wwwroot folders from the clean install

it worked nicely except that for some reason the menus from the version 5.0 caused duplicate key error.. when i deleted the custom menus both stores loaded with all products and categories and images working fine

Regard

Meir

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error after upgrade 5.0.0 to 5.0.2 (urgent help requested)

#1 mrrcomp

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#2 Wolfgang Schmerge

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#14 mrrcomp

Auch markiert mit einem oder mehrerer dieser Schlüsselwörter: upgrade

upgrade from 5.0.2 to 5.1

Upgrade Professional Edition

Upgrade from 2.6 to 3.2.2

Plugin-Version über MaxAppVersion validieren?

themevars.scss fehlt nach upgrade auf die neueste 3-Version

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