1 Antwort zu diesem Thema

[cjsutherland]

Hello,

 

When a user forgets their password and submits their email address on the Password Recovery page, the application states that "Email with instructions has been sent to you."

 

Unfortunately, it appears the email never gets sent. I can look in my SMTP provider's dashboard and it does not show anything sent from the application.

 

However, test emails DO get sent, and email receipts after a purchase also work, so I know my email account is set up correctly.  It seems only the Password Recovery function is not working.  Is there something else I can be checking?

 

Thank you,

-CJ 

 

[Wolfgang Schmerge]

Hi,
 

please check under "CMS -> Message Templates" if the message template "Customer.PasswordRecovery" is activated and assigned to the relevant e-mail account.

 

Kind regards

 

Wolfgang