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Paypal express payment is displayed before shipping calculation


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#1 vagelis

vagelis

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Geschrieben: 09 January 2018 - 22:40

I have enabled Paypal express payment, but when I am in mini cart or cart, I see that below payment is displayed Paypal image. This is not correct, since it will miss shipping calculation of the orders. Is there a way to make it appear at the step of payment after shipping calculation?

 

 

 

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  • paypal-express-cart.jpg
  • paypal-express-minicart.jpg

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#2 Marcus Gesing

Marcus Gesing

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Geschrieben: 10 January 2018 - 11:49

No, that's not possible. The calculation of the shipping costs is of course not omitted. The payment method ensures that other charges such as shipping costs are included in the payment amount.


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Schöne Grüße aus Düsseldorf,
Marcus Gesing


#3 vagelis

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Geschrieben: 10 January 2018 - 19:41

I attach 2 images with the results of Paypal checkout. The price of the product is 175€ and should calculate extra 10€ for shipping cost. If from mini cart or from cart I select Paypal checkout, I see there that shipping cost is omitted.

 

I do the same process from the cart with other payment (cash on delivery). It calculates correct 175 + 10 = 185. If I return to the cart again I see that now instead of shipping calculated during checkout, now there is fee 10€. If I select again Paypal, now the amount is correct185.

 

I think something is not working well

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  • paypal_checkout_no_shipping.jpg
  • paypal_checkout_with_shipping.jpg


#4 Marcus Gesing

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Geschrieben: 10 January 2018 - 22:19

Yes, you're right. I've created an issue for that.


Schöne Grüße aus Düsseldorf,
Marcus Gesing


#5 vagelis

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Geschrieben: 30 January 2018 - 09:21

Hi Marcus,

 

Do you have any news when this bug on Paypal shipping calculation will be fixed?



#6 Marcus Gesing

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Geschrieben: 30 January 2018 - 14:43

The fix is scheduled for version 3.1. All further information will be displayed under the above link.


Schöne Grüße aus Düsseldorf,
Marcus Gesing


#7 vagelis

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Geschrieben: 30 January 2018 - 15:21

Do you know when the new release 3.1 will be available for download?



#8 Michael Herzog

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Geschrieben: 27 February 2018 - 15:16

Hi,

 

I've just checked this iussue and feel the need to explain how PayPal Express works. 

 

1. The button on the shopping cart page will be clicked by a customer.

2. He will be led to PayPal and the subtotal (without shipping costs) will be displayed in the PayPal terminal (which is correct because shipping costs aren't available yet)

3. The customer will be led back to the shop where he can process further in the checkout process. 

4. The payment selection page will be skipped because the customer has already made this decision.

5. The customer clicks on the Confirm button in the last page of the checkout process. Now the final order total will be transmitted to PayPal without any interaction. The customer will not be molested with any infomation about this process. Now the transaction is complete. If the customer does not click on Confirm no transaction will be made.

6. The order amount was payed fully including shipment costs.

 

This workflow was predefined by PayPal and every shop which is using PayPal Express has implemented it like this.

 

Regards


Michael Herzog
Smartstore AG


#9 vagelis

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Geschrieben: 27 February 2018 - 23:36

Hello Michael,

 

You mean that a client after adding a product of 100€ on his cart, when he presses Paypal he will redirected to give his credit card or his account for 100€, and then he will return to the shop where calcullations of shipping costs will happen (ex 20€) and then on final confirmation the customer will be charged with 120€ without see it?

 

Do you think this is normal and acceptable and not confusing? Paypal in my opinion should be at the final step of order processing.

 

Best regards

 

Vangelis





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