Advanced Member
Geschrieben: 12 September 2017 - 01:22
Hi,
I bought a license for the Filter for Shipping Methods. I received a message today when opening the settings that the license has expired and I need to re-license. Why?
When re-licensing the plugin I get the error below and it still shows unlicensed. Why?
Shop is Version Version 3.0.1.0
Thank you
Peter
Screenshot:
SmartStore AG
Geschrieben: 12 September 2017 - 09:26
Hi Peter,
was the webspace transferred to another server?
Regards
Wolfgang
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Viele zusätzliche Smartstore Plugins gibt es im MARKETPLACE:
http://community.sma...dex.php?/files/
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In dem folgenden BLOG findet man interessante Tipps & Tricks zum Thema "Smartstore":
http://community.sma...t-tipps-tricks/
Advanced Member
Geschrieben: 12 September 2017 - 22:22
Nothing was transferred but I recently switched to HTTPS.
Cheers
Peter
SmartStore AG
Geschrieben: 13 September 2017 - 11:50
Marcus Gesing
Smartstore AG
Advanced Member
Geschrieben: 13 September 2017 - 22:22
"When re-licensing the plugin I get the error below and it still shows unlicensed. Why?"The message shows the reason: The plugin is used under a different IP address than when the license was activated (when the license key has been entered in the backend). You cannot use it under the new IP address because a license key is only valid for one IP address.
Do you want to tell me that because I switched to HTTPS my purchased and paid for licence is void and I need to buy another one? And I would also have to do this if my web site was moved by my ISP for example to another server?
Cheers
Peter
SmartStore AG
Geschrieben: 14 September 2017 - 10:18
No, I answered your question. You have to contact SmartStore Support to get a new key if you want to use the plugin under a different IP address. It is not possible to solve such a license issue by forum.
Marcus Gesing
Smartstore AG
Advanced Member
Geschrieben: 14 September 2017 - 22:43
No, I answered your question. You have to contact SmartStore Support to get a new key if you want to use the plugin under a different IP address. It is not possible to solve such a license issue by forum.
Thank you, you provided good help. It would have been excellent if you would have included the last bit of information already in your first reply. ;-)
Regards
Peter
