3 Antworten zu diesem Thema

[Nak3re]

Hello there,

 

It's been a while since i had a problem with smartstore however all good things come to an end i guess  

 

I have been trying to set up an additional shipping method for my e-shop for a couple of days now and i keep having the same problem.

 

I went to shipping methods and added a new one. Afterwards i went to shipping computation methods where the only one active is Fixed rate Shipping. I hit configure gave my new shipping method a rate of 5 for example, updated, updated resources. I should be done, however shipping cost is not calculated at any point. I went through advanced settings in case there was something extra i had to activate but found nothing. I also tried setting a Shipping by Weight method just to check if the problem persisted and it did. No matter which shipping computation method i select, shipping costs are not added when i am at checkout.

 

Any thoughts about what might be at fault?

 

Thanks in advance!

[Marcus Gesing]

Possible reasons:

- A customer role of the purchasing customer has the "Free shipping" option activated

- None of the purchased products has shipping enabled

- All of the purchased products has free shipping enabled

- The order is qualified for shipping setting "Free shipping over a value of x"

[Nak3re]

I 'll be honest when i first saw the reply i was almost certain that it wouldn't be helpful, after all that was really really fast

 

And then i read about Free shipping on customer roles and i wanted to start banging my head against the wall. It's been two days now that i couldn't figure it out!

 

Many thanks!!

[Marcus Gesing]