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UPS Plugin

Shipping UPS Plugin

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#1 Autokraft



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Geschrieben: 25 October 2016 - 18:05

Are there any known issues or tricks to configuring the UPS plugin? I've entered all fields correctly and checked with my freight coordinator that everything checks out but there still seems to be issues.


Such as:


1. I'm getting a live rate returned from UPS that's more expensive than what I would otherwise pay. I do not have any additional shipping/handling charges applied. I have tried different products and I have tried switching the parcel size but the rate does not change.


2. What makes the UPS plugin decide what services to offer? Some such as "Expedited" and "Expedited Express" do not appear in the list of selectable services. Is this because the plugin was designed for Europe? As well, If I select/enable all services and I go to checkout with my shipping origin being in 1 city and my destination 45 minutes away in another city (Same country, region, province), I am offered to ship the package by Air!?? Doesn't make sense.


How is the plugin designed? Can it be edited? Are these known issues? Thank you.

#2 Michael Herzog

Michael Herzog

    SmartStore AG

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Geschrieben: 27 October 2016 - 11:34



the plugin can be found at the following link and of course you can also edit it.


There aren't any known issues regarding UPS. The rates are delivered directly from the API of UPS according to the shipping parameters

(including the parcel size) as you can see here:


If you have a direct contact person at UPS perhaps he can tell you more about the calculated rates.


The determination of offered services is based on plugin settings and API response. If a service is configured to be available 

and the API response also contains it and therefore marks the service as available (availability in API response may differ based

on the current shipping parameters) then it will be offered to your customers during the checkout.



Michael Herzog
Smartstore AG

Auch markiert mit einem oder mehrerer dieser Schlüsselwörter: Shipping, UPS, Plugin