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error when I save changes produced in the backend


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#1 depmar

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Geschrieben: 19 February 2016 - 12:34

It happens that after creating a product, any change in the text fields (full description type) and dropmenu is not stored. from what might depend?
 
I tried to re-create from scratch the table from the installation procedure
 
thanks luigi


#2 Marcus Gesing

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Geschrieben: 19 February 2016 - 14:37

Cannot reproduce. What database system do you use?


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Smartstore AG


#3 depmar

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Geschrieben: 19 February 2016 - 18:17

ms sql server enterprise 2008 R2



#4 Marcus Gesing

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Geschrieben: 19 February 2016 - 19:12

What I would do:
- Look for error message under System > Log that could explain the behaviour
- Look for client errors (Javascript) by opening the browser's developer console (F12)
- Open the product database table and look if the changed data is persisted there
- Try to isolate the cause, for example try to find other fields that has the same wrong behaviour
- If nothing helps and if it's practicable: Remove all and setup the app again ;)

Marcus Gesing

Smartstore AG


#5 depmar

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Geschrieben: 19 February 2016 - 19:54

the problem is only in the "products" table , and exclude either a version of the database problem.

 

- Table already 'recreated from scratch several times

 

- no errors in the log

 

- The problem is presented in both text fields, both in the dropdown fields, both in the option fields

 

- in the database table is not updated any data, it is as if you did not write any changes to module products in administration

 

what I do not understand is why only in the Products table, and does not, for example, in the Customers table instead is updated normally