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Help with email account

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#1 encoremedia

encoremedia

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Geschrieben: 21 June 2015 - 22:04

Hello,

 

I need help with e-mail account.

Our site is hosted on Amazon Windows Server 2012, and our mail is on Google Apps mail, our web site is www.vanillashop.hr

 

I need help with filling this information:

 

Host

Port

 

User

Password

 

SSL: Yes/No

Use default credentials: Yes/No

 

 

please help

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#2 Artar

Artar

    SmartStore AG

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Geschrieben: 22 June 2015 - 12:34

are you sure that the mail-adress davor@vanillashop.hr is hosted at gmail?

 

your hosting company is www.plus.hr. so you should use their smtp-server for your domain vanillashop.hr.


Zihni Artar
SmartStore AG


#3 encoremedia

encoremedia

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Geschrieben: 22 June 2015 - 15:57

thanks for your reply

 

I'll try through their SMTP server.

 

is there an easy way to change the password via the SQL Server 2014 Management Studio, in fact I lost my password and all day today trying to remember.. :/



#4 Artar

Artar

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Geschrieben: 22 June 2015 - 17:05

no, there is no chance to reset the password via management studio. you could try the "forgot password" function on the login-page.


Zihni Artar
SmartStore AG


#5 encoremedia

encoremedia

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Geschrieben: 22 June 2015 - 18:51

SMTP is not configured (first topic)



#6 Artar

Artar

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Geschrieben: 23 June 2015 - 13:23

if you have any other users than the admin in your shop, then you could give this user admin rights through the database.

 

if not, you have to delete the database and the settings.txt in the app_data folder and make a new installation.


Zihni Artar
SmartStore AG


#7 encoremedia

encoremedia

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Geschrieben: 26 June 2015 - 17:48

i don't have any other user on shop i will make new installation.

 

Thx for help.





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