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SmartStore Page is not opening properly


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#1 sam_19sweetguy

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Geschrieben: 02 May 2015 - 08:11

I have downloaded smartstore code while trying to debug the code then it is not opening/ rendering properly. Attaching the file which will show how it is opening.

 

 

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#2 Michael Herzog

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Geschrieben: 04 May 2015 - 09:00

Hi,

 

this error occurs, when there are css coding errors or the less handler isn't working in your IIS. Have you done changes to any css files?

 

Regards


Michael Herzog
Smartstore AG


#3 sam_19sweetguy

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Geschrieben: 09 May 2015 - 06:42

Hi,

 

I have not done any changes in the code. I have just downloaded the code and tried to debug it.

 

Thanks



#4 wdcurry

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Geschrieben: 19 May 2015 - 15:06

This just started happening on my site as well, with *no* changes at my end. The server techs feel the file pointed to at 

'http://tempuri.org/J...nfiguration.xsd
 

..is not resolving.



#5 Murat Cakir

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Geschrieben: 19 May 2015 - 17:37

Please try the following:

  • Open web.config at the root of your site with any text editor
  • Line 45: change V8JsEngine to MsieJsEngine

If this doesn't work we'll definitely need more info about your environment and especially what the browser console outputs in the Network tab.


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Murat Cakir
SmartStore AG


#6 wdcurry

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Geschrieben: 20 May 2015 - 15:03

Murat, thank YOU.. that did the trick. It would seem that by not finding the file aforementioned, for whatever reason, caused the issue? At least i can put this matter to rest now, much obliged.

 

drew..



#7 wdcurry

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Geschrieben: 20 May 2015 - 15:44

.... sigh.

the site fired up properly three or four times and now is doing the same thing. How utterly odd.  I will have to return to this as i need to get back to regular work. Any other ideas would be awesome. I made NO changes to the site, and the tech server guys claim the same.

 

drew...



#8 wdcurry

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Geschrieben: 23 May 2015 - 15:59

Could anyone provide a clue as to why the store software stopped working recently? 

NO CHANGES were done. It just stopped rendering. My server techs tell me it is something to do with minimization efforts. Files that are being referenced are not being found, external files. The switch as Murat suggests did nothing. The site renders from time to time, but stops. 

My tech guys are adamant that they are not the issue.

I just don't have time for this and am about to turf the store.



#9 wdcurry

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Geschrieben: 26 May 2015 - 02:16

Is there an actual support channel for this product? I realize i am riding a freebee, but surely somebody has a clue about this kind of issue, given it did not occur at my end as nothing changed here, but remote css files are seemingly gone.



#10 Michael Herzog

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Geschrieben: 26 May 2015 - 11:15

Hi,

 

yes there are official support channels with a response guarantee of 24 hours. For more information about this topic please have a look at the section services of our SmartStore.NET website:

 

http://www.smartstor...section-pricing

 

When you book it we will request access to your server, find the problem and tell you how to fix it or fix it ourselves.

 

Regards,

Michael Herzog


Michael Herzog
Smartstore AG